FNB holding our money

We have a family stokvel account, on the 10th October 2022 I made a request from the account and the other 2 executives approved the requests as per the FNB requirements. There is no notice in this account but we still qhave not received the money. Phoned FNB yesterday and I spoke to over 10 agents and non of them were able to assist. I was transferred from premier, online banking, enterprise banking, investments and so on.... all these agents were making me hold for over 40 min on my airtime and end up cutting the call, transferring the call or just going dead quite. We needed this money for an emergency in the family hence we never made it wi0th the notice on it. Chat secure on the FNB app is also useless. FNB please sort this out immediately because this is really annoying.