1 reviews | Active since Jun 2011
FNB Holding On For Dear Life
On the 17th of March 2018 I called in to FNB and requested that my credit card be closed. They said that they would make a note of it and it should be done in 3-4 business days. On the 23rd of March I phoned to find out what was going on because it has not been closed yet. They told me that there was an outstanding transaction on my card. Whilst on the phone, I paid for the outstanding transaction - please bare in mind I had to phone them to find this out. The lady I spoke once again said 3-4 business days. Today is business day 11 since my initial call and my card is still not closed!
Good day Gareth,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gareth,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)