Fnb holding my money hostage.

I have upgraded my credit account to a premium one on the 22nd of august. You would think that going up in account tiers would make the service better.. not worse.

It is now the 2nd of september and after i followed up on the card i was supposed to receive in 5 to 7 working days. I have been told that I would receive my card on the 6th of september so thats 12 working days..

And because of FNB rewarding customers to use their credit card I transfer my money into my credit card each month and only leave enough for debit orders in my debit account. But since my aspire/gold credit account has been made inactive because of the upgrade. My money is now stuck in my premier credit account and can only be transfered out or used once it is activated. And it gets activated when i receive my card and activate it. So I can't buy petrol,food,electricity or even medicine I made sure that I would be gine for a couple of days but it has been 2 weeks now. Every time I call just to ask that they transfer some of my money into my debit account I am told that they can not help me and i have to wait for my card. So I cant even move money that is in MY account to my own debit account.. So the money is basically useless at this stage.