FNB holding my funds *******ly!

Subject: Frustration with FNB's Conflict Resolution Timelines

I am beyond frustrated with FNB and their utterly unacceptable conflict resolution timelines! On June 25, 2025, I discovered an unauthorized EFT of R7000 from my account. I immediately reported this through secure chat, only to be told by the agents that they couldn't do anything because it was an EFT. Are you kidding me? This was unauthorized! Someone is trying to ***** my money, and instead of taking action, they insisted that I go to the police first. My husband took it upon himself to track down the account owner, who confirmed that he also saw the money come in and out and has no idea where it was coming from. He mentioned that he informed FNB about this on his secure chat as well. Yet, here we are, still waiting for FNB to "investigate." Today, my husband spoke to the same gentleman again, using the contact numbers provided to FNB worker Mbali Mgaga. Shockingly, he said that neither Mbali nor anyone from FNB has reached out to him! Meanwhile, my husband’s brother is in ICU waiting for surgery, and we are left in limbo while FNB plays these ridiculous delaying tactics, trading our money on the market and pretending to investigate. There is nothing to investigate! The reference is Case ***-***, and the police case and affidavit were sent to Mbali Mgaga who is doing absolutely nothing to return my money. I am absolutely fed up!Like i said a simple phone call or email to the recipient would solve all this. FNB, it’s time to step up and take responsibility for your customers. This is unacceptable!