Fnb holding funds

Good day I have had a hard hold put on my account for FICA and KYC reasons due to size of transactions on my account. I have since provided the source of funds, the invoices matching for payments and all other KYC documents required. I even went into the branch today and filled more forms. They say the matter has been escalated for a week now but the hold has not been removed and I have been unable to access my funds. This needs to be resolved asap as it is affecting my day to day life now. Why bank with someone if your funds are not accessible 24/7. I could have provided all of the required beforehand but the bank does not communicate before or after putting a hold on an account. You have to figure it out for yourself it seems.

Please see escalation and clear the hold ASAP!