FNB holding client money and staying silent ! No care for customers

There is a transaction on my account listed as “Forex R026SNNK50” that I am not getting help with, and I need a cleared! It’s been hours! FNB HAVE LEGIT MESSED UP MY LIFE!

This is now an emergency. I currently do not have access to funds for food, and my child needs medical attention today. I have told sabc and cartblanche. The delays and technical issues on your side are directly affecting my ability to take care of basic needs and I was told I’d be called back and all I get is automated responses.

Please escalate this to a supervisor or the relevant department right now and provide:

* A full explanation of this transaction * The current status of my funds * Immediate steps to restore access to my money

If this is not resolved urgently, I will proceed with a formal complaint to the Banking Ombudsman and take this further.

I am available and waiting for immediate assistance.