FNB hold on customer inheritance

Very disappointed in FNB – inheritance unfairly delayed

I am extremely disappointed with FNB’s handling of my inheritance. My funds have been placed on hold for no clear or reasonable explanation, despite me complying with all requests and submitting the required documentation.

What makes this even more frustrating is that my sister received the same inheritance at Capitec, and her funds were released without any unnecessary delays or holds. This clearly shows that FNB’s processes are not customer-focused and are driven by their own internal interests rather than fairness or urgency for their clients.

During this process, communication has been poor, timelines are unclear, and I am left feeling powerless while FNB controls money that legally belongs to me. A bank should protect its customers, not create additional stress during something as sensitive as an inheritance matter.