1 reviews | Active since Nov 2011
Fnb hold insolvency agains client even after rehabilitation .
<p>I was recently rehabilitated after being sequestrated in 2012.</p> <p> </p> <p>i sent the rehabilitation orders to all credit bureaus and they updated and cleared my itc records .</p> <p>i tried to obtaine a cheque account and car finance with fnb and they declined it even though my itc is cleared . After my inquiry with them they informed me at recovery department and branch level they will not help me ever in my life until I pay back the money that was part of my insolvency case (old debt before 2012) and will not lower my risk scoring ever. </p> <p> </p> <p>I was punish for the 5 years while I was sequestrated but still fnb holds it agains me . </p> <p> </p> <p>They advertise how how can we help you but clearly that's not true . With all the calls I made to fnb the agents gave me attitude and treated me like I was nothing . </p> <p> </p> <p>My my wife still waiting after a week for her scoring review and they also treated her like nothing over the phone . We will lay a formal complain with fnb complains department also .</p> <p> </p> <p> </p> <p> </p>
Good day,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
