FNB HOE CAN WE HELP YOU, YOU CANT!

FNB phoned me and asked if i would like to increase my credit limit of my credit card, i accepted and i was happy. On Wednesday 14:00 at Dis-chem Centurion my cards was declined and i had insufficient funds. When i phoned FNB they told me that my credit cards has been decreased and consolidated, with out anybody explaining to me how it work or even my consent. All that they can say to me is that i was one of the selected persons for this campaign. I phoned FNB Yesterday 18/11/2015 and the lady told me that there is nothing she can do for me, and didn't even bother to help me at all. Today i spoke to a lady again and i was put on hold for almost 10 min until someone answered and said she will log a complaint and someone will phone me back because there is nothing that she can do for me. On the code of FNB Banking practice it states in 6.3.1 Marketing and advertising: We will insure that all advertising and promotional material is clear, Fair, Reasonable and not misleading. THE MATERIAL WAS NOT CLEAR, IT WAS UNFIAR, UNREASONABLE AND MISLEADING. How can they decrease my Credit Cards limit because they thought it would help me. I need a reinstatement today 19/11/2015.