Fnb HL withdrawal deliberate delay

Greetings

I have app**** for funds withdrawal and the team is delaying me but doing a go slow and not escalating my documents.

My application was around the 8th of October and I then followed up on the 11th of October and asked how far the process was and Ziyanda said she’ll get back to before end of office but she didn’t.

I then called again on the 12th and Sbu said I had to fix my proof of residence.

All of this was sorted on the 12th at an FNB branch and I also confirmed by calling in and they said documents were received. I informed the team how urgent I needed the money and they said someone would be appointed and it’ll take 5-7 working days before I get my money.

This morning I called and spoke to Mercia wanting to know how far the team is with my funds. To my surprise they haven’t submitted or escalated my documents and they’ll ask the manager to intervene; I really can’t wait for another 5-7 working days.

This division of the home loan department team is taking my application and urgent need of this funds for granted? Why is it that every person I speak to promises me that they are escalating the matter yet when I call again I find out that it’s still at the process I left it the last time? Do I have to come to some branch to process everything myself or should I pay an extra fee to allow your employees to do their job of following up and updating where they should?

I urgently need this money and I’ve co-operated fairly yet you aren’t playing your part.

Mathepe Mongale