BB
Brett B

1 reviews | Active since Aug 2018

24 Aug 2018, 19:24

FNB hijacked my money

I opened a new fnb premier account with the incentive of a credit card facility as apposed to my overdraft currently given by absa.

Then I find out the credit card was declined the day before my salary is to be deposited into my new account.

So now I'm leaving absa, who has 3years of history of regular income and an overdraft facility and savings account, for just a cheque account...

Not impressed!

But today was the final straw...

After I had been in contact with fnbs premier banking call center and into a branch to activate my account, my salary then today gets deposited, I received the sms notification, I then stopped to fill up my car with fuel after work at about 5pm, I hand the attendant my fnb "premier" bank card, he swipes it... DECLINED! he tries a 2nd time... DECLINED AGAIN!

I then tried to draw cash from atm... TRANSACTION CANCELED!

I go onto the fnb banking app to send my self money via ewallet... TRANSACTION REJECTED!

I phone the customer care, now they inform me that a HOLD was put on my account 10days prior and give me a number to call... **********

I then call this number... They already closed at 4:30pm...

Now I sat outraged, FNB hijacked my entire salary, never once over the past 10days informed me of any issue with my account, until my salary was deposited.

I had a r700 fuel bill to pay, with no access to MY MONEY!

I have debit orders coming off tomorrow on the 25th which will bounce and I will incur penalties.

I'm am absolutely outraged that this is even possible to do to a person!

What an embarrassment

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2018, 09:51
Official

Good day Brett Blaauw,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)