TS
Thabiso S
1 reviews | Active since Oct 2012
27 Nov 2018, 10:03
FNB Highly ***********
FNB is really an unreliable bank, I have had a significant number of issues with this bank and all I requested was a simple debit order switch of a RCP I have with them to a new account, still with FNB. However I keep on getting sent from pillar to post, know one knows what is happening. Staff are really ***********, rude and clearly unable to do their job, wow FNB you are AMAZING.
I have a pending complaint with FNB for over a month, still not resolved.
Personally, I would not advise anyone thinking of joining FNB to join them. They brag about being highly innovative, but trust me they are NOT. I mean a simple debit order switch should not be that difficult.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 Nov 2018, 13:00Good Day Thabiso
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply27 Nov 2018, 13:00
Official
Good Day Thabiso
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
TS
Thabiso S's updateReviewer Update
27 Nov 2018, 13:13Well I have heard you say that before, you are clearly only doing this to limit your reputational damage. I do not recognise this as helping me, as you failed to deal with my previous complaint.
Up until a time you sort out my very minimal request of a debit order switch, I am simply not a satisfied customer.
TS
Thabiso S's update27 Nov 2018, 13:13
Reviewer Update
Well I have heard you say that before, you are clearly only doing this to limit your reputational damage. I do not recognise this as helping me, as you failed to deal with my previous complaint.
Up until a time you sort out my very minimal request of a debit order switch, I am simply not a satisfied customer.