FNB HIGH PRIORITY INVESTOGATIONS NEVER GET SOLVED - BAD CUSTOMER SERVICE

i have 960 that has disappeared I am getting emails from my banK SAYING THEY INVESTIGATING NO CALLS JUST BLANK EMAILS

AND 2 WEEKS LATER THIS HIGH PRIORITY CASE IS STILL NOT SOLVED NOT EVEN A CALL FROM THE BANK I PAY CHARGES TO

CAN I HAVE MY MNEY AS AFRIHOST CLAIMS THEY DONT HAVE MY MONEY SO WHERE IS IT