FNB Herm****'s lack of customer service

A few weeks back I was at FNB Herm**** and was appalled by the the level of customer service which was displayed, I have previously opened a zero business account and wanted to activate my business account by depositing the activation fee and registering for the FNB app. The gentleman who was manning the door at the time had his hands full with a client, thereafter he attempted to assist me politely but due to his limited knowledge he guided me to his colleague who was this big built woman, extremely stern and cold like she was born on a deserted frozen island with wild animals and constantly fending for her life and enforcing that ill-manners into her workplace. She approached me like I kidnapped her cub or something, asked what's wrong (not how she can assist me), I then dismissed the feeling of being undermined and being looked down upon. Stated that my business and what services I required, "you must do that on the internet": she said and turned away and walked the opposite direction. That was it, exceptional customer service portrayed right there..