FNB Herm****/Kleinmond - Statements for RAF purposes

I was reffered to Mr Gerrit Barnard (Manager of both branches) to obtain copies of my business bank statements for a claim I have with the SA Road Accident Fund. - Kleinmond Branch Visit: 29/11/2017 Ms Floris was very helpful but she needed to take the matter up with her branch manager Mr G. Barnard. - On 12/12/2017 I received an email from Ms Floris regarding documentation they required, which I forwarded on 18/12/2017. - On 21/12/2017 I received an email from Mr G. Barnard that indicated he could not correlate the info I had sent him and that I needed to double-check and send him the correct information. - I emailed him the verified information on 11/01/2018 and received an "Out of Office" reply indicating that he would be back on 15/01/2018. I received no feedback or reply. I did an email inquiry again to Mr G. Barnard on 21/01/2018. Again no feedback or reply. I visited the Herm**** branch on 06/02/2018 in person and Mr Barnard was out. I discussed the matter with MS T. Oelofse who was unable to provide me with any answers even though she knew of the request and was told that Mr Barnard would be in the branch again on 08/02/2018. - I tried calling the branch on 09/12/2018 No phones were being answered. -I called the branch on 10/02/2018 and Ms Oelofse answered the phone, she put me through to Mr Barnard, however he did not answer his phone. I called back and again requested to speak with Mr Barnard, indicating that I would hold after Ms Oelofse asked for my email address so that Mr Barnard could email me. I was put on hold and eventually ended the call. I tried calling the branch again, this time the phones again went unanswered. I have never before experienced such a lack of communication or willingness for assistance. FNB had definitely known how to take fees and charges from my account while my business was up and running, however they seem to have great difficulty in assisting me when I am not in a position to work and require their assistance for statements.