FNB here's another Ref number that never gets resolved

So it seems FNB only cares when you write on here. So now I'm on hello Peter for the 4th time writing on here about how fnb is trying make me pay for something that was their mistake. I have sent proof via email regarding their mess up with my credit card after they tried to give me false information about what happened, I then got a response saying thank you for the screen prints as proof and that i would get feedback soon. I've been told I'll get feedback for the past month and a half! This is ridiculous service. The only time I ever get anywhere is by writing on here. So can you please solve the first complaint or one the many I now have, and please don't give me another Ref number. Because I have about 5 of those now and not one has been solved, and they all the same issue. This is the Ref number I was emailed on ********** NF