FNB Hemingways EL - Pathetic service

<p>Im so dissaponted in the service that Ive received at First National Bank Hemingways East London. Im not sure wether they know the meaning of CUSTOMER SERVICE and GOING AN EXTRA MILE for the customer. My pin was blocked I couldnt access internet banking. I went to the their branch only to be assisted by a lady called NOLUBABALO NGWENYA. Who gave me such a bad service and a terrible attitude. chatting with her colleague while assisting me and would even respond to her whatsap texts on her phone. where is proffessionalism in that? I asked her to assist me with loading beneficiaries to my account she then told me to go to the machine and do it myself as she cant assist me with loading "10" beneficiaries with such an attitude and I dont even know where she got that from. Instead of walking with me to show me how its done so I dont " bother"her again she sat there telling me that she wont assist me she is not there to laod beneficiaries for customers the self service terminals are there for such. I walked out of there without being assisted.</p> <p> </p> <p>I was with my wife who was so interested in moving her salary to FNB and actually open other investements with them but after what she saw shes no longer interested and I am also closing my accounts and moving them to where I will get a friendly serviced and be assisted without being given attitude.</p>