FNB HELPS YOU BY RECLAIMING YOUR PROPERTY-NO SUPPORT DURING COVID-19

I am EXTREMELY LIVID!! This is the only bank in SA, that has neglected its clients to freeze debits during COVID-19. I have a pathetic private banker, Joseph. He has done nothing to assit me to date. My debits was meant to be stopped and it all still went through. I have to do his job. The level of incompetence and arrogance from your staff is typical for FNB!! Nobody has called me back as yet, not even his manager Cynthia. As a private client, given a private banker, is just for show. This is a F*** UP!!!I am ****ed off as I have been chasing this since the lock down and your ******** staff could not get 1 thing right!!! It seems FNB provides no support during this time and wants to reclaim peoples property and vehicles. I have told Joseph this a hundred times and to think he has full access to my accounts! The private banker should be proactive in reaching out to their clients and offering support instead of me chasing him. This morning he refused to believe me that the debits went off. WHAT THE HELL!!I had to send him the sms's as proof. I am dealing with imbiciles!that cannot get a simple request done.Now I have to take this up myself as he is adamanet it is done. That is the staff of FNB. And this is how FNB has helped me...to MAKE MY LIFE A FU**ING MISERY to deal with this bank!! Biggest regret to leave Nedbank for this ****!!