FNB helpline sucks!

I drove one hour to assist my bank manager in opening a new personal account to assist his budget despite offers from Investec and Nedbank Wealth out of loyalty to my old farming bank. I now reside in Durban. When we tried (the manager as well) to reopen a card account that I had closed out of frustration two weeks prior we were met with a defiant Sweetness Magoleng. She refused to help any further after I failed to answer the last three transactions on this card. I hardly use it and have many cards with various banks so I have no clue when I used it last. This was for identity purposes and when the manager asked for another way of identifying me she refused. When asked to speak to a senior we were refused as they \were in a meeting"My manager Mr. Lionel Barnabas was so embarrassed. All our hard work gone through one *****. Well done Sweetness"