FNB helping themselves to your hard earned money with no communication!!!

I would like to lay a formal complaint against FNB, firstly, your FEES are extremely high. A minimum monthly payment of R279. Due to extra fees, you have audacity to deduct almost R500. Secondly I DID NOT RECEIVE ANY FORM OF COMMUNICATION from FNB to state that our home loan would be affected and increased an additional R340?! I AM ABSOLUTELY DISGUSTED THAT FNB CAN JUST TAKE MONEY AS THEY PLEASE WHEN IT COMES TO DEBIT ORDERS AND SERVICE FEES.. HELP YOURSELF WHY DONT YOU?! NO EMAILS NO LETTERS.. JUST TAKE AS YOU PLEASE. I AM IN THE PROCESS of changing over to another bank because FNB is RIDICULOUS IN PRICING and helping themselves to your banking account with no form of communication~ I AM LIVID!!! YOU PEOPLE ADVERTISE SO HIGHLY OF YOURSELVES. I CAN SEE WHY.. BECAUSE THIS BANK HELPS THEMSELVES TO YOUR MONEY THAT YOU CANT GET BACK!