WS
Wesley S

1 reviews | Active since May 2013

31 Mar 2015, 12:44

FNB Helping themselves to R5000 without ANY notice

FNB Card deducted almost all my money from my cheque account. An amount of R5090 was transferred and no one even tried to inform me. I went onto internet banking and saw it was a transfer from FNB Card. I contacted them to enquire and they informed me I have to contact attorneys as the card is with a firm called Ramdup attorneys - Also USELESS in my opinion. <br> <br> I take full responsibility to pay the account, but really they could inform me that they are going to take all my money that was left for the month! Is that even legal and is this the level of ETHICS that FNB live by???<br> <br> The slogan \How can we help you?"WHAT A JOKE . . """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2015, 13:29
Official
Hello wesleyschott,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 659007.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)