1 reviews | Active since Jun 2013
FNB \helping themselves\" to linked accounts"
So I missed my credit card payment for the first time ever.<br> <br> Without notice FNB deducts a two small payments out of two other bank accounts in my name. When I raise this with FNB, I am advised that as \you are in default of your Credit facility the Bank may take the necessary steps as set out in Part C of the NCA to recover any outstanding amounts.\"<br> <br> When I reminded them of their obligations in terms of this very same NCA, to advise me before they become entitled to make these deductions, I was referred to the credit card collections department. Really FNB?<br> <br> There you have it, in writing from FNB that they will take money out of other accounts you may have with them, in the full knowledge that it is ********.<br> Of course I am making haste to close my accounts with FNB.<br> <br> It is clearly more a question of \"how can we help ourselves to your accounts?\" as opposed to \"how can we help you?\""
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884486 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884486 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
