QF
Quintin F

1 reviews | Active since Jun 2013

08 Mar 2016, 11:05

FNB \helping themselves\" to linked accounts"

So I missed my credit card payment for the first time ever.<br> <br> Without notice FNB deducts a two small payments out of two other bank accounts in my name. When I raise this with FNB, I am advised that as \you are in default of your Credit facility the Bank may take the necessary steps as set out in Part C of the NCA to recover any outstanding amounts.\"<br> <br> When I reminded them of their obligations in terms of this very same NCA, to advise me before they become entitled to make these deductions, I was referred to the credit card collections department. Really FNB?<br> <br> There you have it, in writing from FNB that they will take money out of other accounts you may have with them, in the full knowledge that it is ********.<br> Of course I am making haste to close my accounts with FNB.<br> <br> It is clearly more a question of \"how can we help ourselves to your accounts?\" as opposed to \"how can we help you?\""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2016, 11:56
Official
Hello Cestlavie1 ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 884486 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)