SM
Sonica M

1 reviews | Active since Mar 2018

13 Mar 2018, 16:25

FNB helping ******** internally.

Was ****med with an bank account from FNB. I checked and was told the account was valid and safe. It was a **** business account that had been closed with 4 case numbers pending. Somehow it was opened for my transactions and closed internally after moneys was taken out. FNB has given me no feed back, no answers, to help. I feel that if the account was closed how could it be activated. I did check with the bank and was assured that the business and account was legit. FNB is at fault.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2018, 16:40
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

SM
Sonica M's update13 Mar 2018, 16:43
Reviewer Update
I can give you 3 of those reference numbers. That is where it stops. I will kindly try again but I have no joy this time I will have to contact the Ombudsman. Thank you