FNB help yourself

on the 10th July 2008, i opened an future account where we would accumulate funds for my son. 16 years later we discovered there should still be funds. going to the bank to inquire, we were met with a tempestuous atmosphere resulting in us waiting for a very long time just to be served. a very insubstantial Thembiso Maungedzo was the person to assist. being extremely unenthusiastic and disenfranchised, she reluctantly helped in printing a statement and telling us to open a new account where paucity funds could be claimed and transferred, allowing him to access it. while looking around waiting for her to become capricious, i noticed no coloured staff working there while the rest just roams around remorseless. after wasting much time as i had meetings cancelled to accommodate conclusion, i decided to have this escalated to highlight my frustration at how they treated not only us but another muslim family coming there for statements to which she never received, all this while waiting. i now have to go to saps to do an affidavit just to give my son, who is now21 years old permission to claim these funds. after being called days later while the best part is all the interest accumulated they now take for charges :):):):):):)

i am appalled, imperceptibly disgusted at what they call customer service, who are they fooling ??? what processors do they employ ?? it just frustrates the hell out of me as they don't even practice their own slogan hanging by the door, here to help the manager then calls me trying to appease my by apologizing for her to which i expressed my disgust at what they called service while bring awareness of my escalations.