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Laren A

1 reviews | Active since Aug 2017

24 Jul 2018, 12:54

FNB help with iContact

I need help with my banking app. I am not receiving iContact messages on my phone.

I have submitted two requests for help on the website and have not heard from anyone in about a week.

I can't link or delink devices on the website and the cellphone banking section is unavailable.

Please help

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jul 2018, 13:29
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

LA
Laren A's update24 Jul 2018, 15:58
Reviewer Update
Thank you for getting back to me the same day and assisting me with my problem. I have changed my rating.
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jul 2018, 16:21
Official

Good Day,

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)