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Leon R

1 reviews | Active since Jul 2011

21 Dec 2025, 13:28

FNB Help less ness

My experience with FNB online help system is not good.

You wait forever to get the first response. Then the person tries to find out what the issue is. Tgen you wait for another while to get help.

So right now I have been waiting for help from Siphelele for more than half an hour.

Start 12h48, time is now 13h28

Hi Siphelele, on the 15th I bought a washer/dryer from Hirsch using my Virtual card. And I selected the eBucks option. However, when somebody converted the straight purchase to budget, they made it on the physical card. Now when I go to the eBucks system it says that my virtual card spend is 50%. That is going to mean that my eBucks count is going to be less than 10000, which means that I will be on level 4. Please fix it.

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Replies (1)
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Leon R's update31 Dec 2025, 18:15
Reviewer Update
No Salesh (in response to your comments below: I had a stroke, so I cannot remember any card numbers.I always go to the cards on the FNB App, paste the number of the virtual card and the virtual card CVV and paste that into the fields provided. I do not store any card information on a third party website. Nevertheless, please advise the process of the following : -The transfer of my Tax Free investment account to Nedbank -Closing my Home loan account. Do I appoint my own bond attorney or do I use yours? - Clearing my credit card budget account -Can I terminate my fixed deposit early?

Regards Leon
Dear Mr Van Rooyen,

Thank you for your correspondence.

Please note that only the client has access to their virtual credit card details, including the account number displayed on the FNB App. We do not have visibility of this information.

For clarity, the virtual card and the physical card are simply two payment options linked to the same credit card account. Therefore, any transaction completed using the virtual card will reflect on the actual credit card account.

We confirm that the following physical credit card was utilized to complete the transaction.

Regards,
Salesh Singh | COO Service Specialist | Private Wealth