FNB HELP BUSINESS HELP DESK FAIL

"The FNB brand philosophy is based on the desire to help." Not so. I am afraid that this is totally incorrect and has not been my experience at all. I have a technical problem with the statement that we receive in CSV format, where a comma is suddenly missing, causing 800 line items to now be incorrect, after around 5 years of receiving our CSV statements in the correct, workable format. Last week I spent around 3 days and numerous, hours long phone calls, to resolve the problem with the Business Help Desk. I have told my story innumerable times. I have visited the local Howick branch who couldn't help me because they don't have a Business Consultant, so they kindly phoned the business help desk (which I had spoken to so many times that I have lost count), which person tried but could not come up with the correct solution. I have been promised help, I have sent detailed emails stating exactly what the problem is, along with screen shots of the correct and incorrect formatting. I have been asked to send these emails to specific people who promised that they would ensure that the correct people get the mail and follow up (not the generic helpline - where I have also sent it to before and I have proof of delivery, but no-one, NO-ONE, has bothered to respond more than 3 weeks later) . IT IS A PROGRAMMING FAULT!!! I have told them this innumerable times, but no-one seems to have a clue what to do. Maybe let the IT people have a look at it, for starters, as I have suggested? One of the business accounts that we have is for a charity and the problem here is that we have to send Tax Certificates to donors, but we can't because of this problem that no-one at FNB is vaguely interested in trying to resolve.