LK
Lorraine K

1 reviews | Active since Jan 2017

08 Jan 2017, 19:26

#FNB Heist Randburg

<p>I find it quite concerning that FNB has blocked commenting on all its social media platforms and refuses to answer any questions regarding the Randburg Safet Deposr Box Heist. Their scripted replies have been designed to deflect blame from themselves. We would appreciate their transparency and to be allowed to comment freely on this issue on their platforms. That is 'how you can help' us FNB! </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jan 2017, 10:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)