jj
jay.pillay jay.pillay
1 reviews | Active since Nov 2014
23 Sept 2021, 11:04
FNB Health - Inefficient & Pathetic Customer Service
I have logged a claim with FNB Life for my Hospitalisation fro 07/09/2021 to 11/09/2021. I eventually received a call regarding the claim on 22/09/2021. I was informed that I will be sent claim forms to complete which I have still not received a day later. Seems like the process is being intentionally delayed. I tried calling FNB Life and was shunted around from person to person with No assistance. It's very evident that FNB is very ready to on board Customers but when it comes to assistance with claims etc, you are left alone. I am extremely disappointed in the service received from FNB over the past few months.
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Replies (1)jj
jay.pillay jay.pillay's updateReviewer Update
12 Oct 2021, 11:57I am very unhappy about the way the claims was resolved. I was admitted to hospital on the 07/09/2021 and discharged on the 11/09/2021. I spent 4 full nights in hospital and just because I was discharged 2 hours before the 24 hour cycle, My claim for the 4th day was declined. This is really not good Customer service on the part of FNB considering I have been a loyal Customer who maintains a very healthy account status. This is absolutely insain that loyal Customers can so easily be ******. Can this matter be looked into and a Senior Manager contact me
jj
jay.pillay jay.pillay's update12 Oct 2021, 11:57
Reviewer Update
I am very unhappy about the way the claims was resolved. I was admitted to hospital on the 07/09/2021 and discharged on the 11/09/2021. I spent 4 full nights in hospital and just because I was discharged 2 hours before the 24 hour cycle, My claim for the 4th day was declined. This is really not good Customer service on the part of FNB considering I have been a loyal Customer who maintains a very healthy account status. This is absolutely insain that loyal Customers can so easily be ******. Can this matter be looked into and a Senior Manager contact me