FNB health Cash Plan sporadic service.

I have been in hospital for more than a month after having two major surgeries on my brain. I have a FNB health plan that is supposed to pay out daily as they advertised. when you call them the call center agents tell you the payments take 7 to 14 working days. But FNB advertise something else...

How does the FNB Health Cash Plan work? FNB offers a Health Cash Plan which pays cash for each day you are admitted to the hospital (after 48 hours). This is not a hospital plan, meaning it does not cover your medical bills. You get paid in cash, and can use the money for anything you choose. So now ive been referred to another hospital after my surgery at chris barnard memorial. This morning i get a text message saying my claim is declined. well no one calls to find out if its a critical illness no they just decline. HOW CAN WE HELP U? by declining my claim is that help?