FNB health cash plan not being paid out looking for excuses

Health cash plan claim submitted now getting told to resubmit documents I have sent on the 2 April 2026 kept calling only to be told now on the 7th day before the claim is to be finalised that documents are short when the document they looking for was emailed on the 2 April 2026 they are looking for ways to delay yet they say a claim is finalised with 5 to 10 working days. Now when my claim is to be finalised they saying they want additional documents which all the documents where sent in together. I want my claim to be finalised and my money paid