Fnb health cash plan

It is thee most terrible service ever and i totally agree with some comments that have been placed on this page I am also get the very same problem with FNB especially their attitude and her name is Motswako Ntuli I sent out a claim on the 19th of June 2025 and when you’ve sent your documents and I always have to follow up and what irritates me is these automated emails and they stay for weeks to attend too a claim and I’m very very disappointed with fnb health cash plan and the tell you too send the report for the claim to be processed and when you want to speak directly too the assessors and when you need to talk to those who are dealing with your claim you aren’t allowed to speak too them and since I’ve lodged a complain only them they tell you some documents are still needed so I don’t know why would they need the patients personal info And you are told they want the patients results irregardless that the test where done and now they say in order for the claim to be processed we need the results so I don’t know are they the medical aid which I believe that my medical aid is the one who would need these not FNB because I do not know whether they are my medical aid which they will pay for the claims instead of My medical aid .So my advice PLZ MAKE sure you don’t take an insurance via fnb and mi stand too wonder whether since I have a funeral policy with them my kids will be going back and fourth fnb telling this then that So don’t ever take a hospital cash plan the service is terrible !!!! And when you call you are told to count 5-10 working days and they don’t even bother to call you since one of them has received my claim So don’t ever open the health cash plan I repeat their service are pathetic