1 reviews | Active since Dec 2018
Fnb headache
I have tried contacting Fnb numerous amount of times, wasting my time,15 to 30 minutes per call on hold.
I have send thim about 7 call back queries as I now refuse to contact them.
This is HIGHLY FRUSTRATING, every single time someone phones me they cannot provide me with a solution.. Funny this is that I send an email to the Credit Card division and they Say that they have to transfer me each and ever call????
A suposably 5 star business with highly trained, educated staff and not 1 can sort my issue out without having to transfer me or even bother to get back to me..
I am very upset with this... This has now been going on for about 2 months since Contact.
Pathetic service, maybe they think they are better as it is a massive corporate business, who am I as 1 individual to have such a bad review right??
Focus on your customers...
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***