tT
thembimsk T

1 reviews | Active since Oct 2016

26 Oct 2016, 13:04

FNB HEAD OFFICE AND MALL OF AFRICA BRANCH

<p>Hi,</p> <p>I have been to Fnb branch at the Mall of Africa once last week and also yesterday 25.10.2016 and only to find that they are offline and I was a bit happy when they ask for my contact details so that they can call me back once they are online, but til this day no one contacted me and I had to google their number and not to my surprise that number is not working ********** . Right now I contact Fnb head office and I have been on hold for 23min and counting for this guy(didnt hear his name) to find out if the branch is offline or not? And he also told me that the number he has for the branch is ********** . Why dont they update their details on the internet and also at the moment I cant try the other number beacuse its been 26min Ive been holding and listening to that boring music. I mean really now..is this the way they help their clients??????? its such a bad bank I must say.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 14:41
Official

Good day,

We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist.

Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***