FNB Hayfields - No Service to even rate as bad

After getting all signatories to go to the bank and being told that profiles can only be set up telephonically, we will receive a call within 48 hours, we are no closer to transacting. 25 years we have been clients of FNB. The business bankers of First National Bank Hayfields Pietermaritzburg do not return calls or answer messages. After 15 days of waiting for a call to set up our business banking profiles and numerous calls and messages we are no closer to banking. No one can work like this, I would rate this as really bad service of a disloyal bank but the fact is that there is NO service to even rate. You cannot log a complaint on the website because the form is conveniently broken.