Fnb have the absolute worst customer service

Fnb have the absolute worst customer service. I have spent thousands on calls, hours on calls from the UK to get help to change an OTP destination and order a new card. You get transferred from one to the next, hold on and listen to music, calls dropped. Have to start again and explain from the beginning . Not one agent knows how to help so transfers you to the next one who also transfers you on until you are going around for the 2nd or 3rd time to the same wrong number. It is simply appalling. So many people around the world having a problem with lost or ****** card or phone. What are we supposed to do to get help? None of the numbers online take you where you need to be. Nobody knows what they are doing. I have never experienced such shocking lack of service anywhere, ever.