FNB have terrible service and flow up. No customer service

I put a complaint up got contacted once and with no help or change.

Worse timewith FNB ever between my husband and I have been battling to open a youth account for our son since December they did nothing with the online application until I called them on Tuesday, three months later now its open but we cant transfer into it cause we don't have a card or something like that. Not to forget I had an issue with an otp sending to a number not on my profile after being on the call for over an hour they couldn't tell me what the issue was and that i just shouldn't worry :-( On top of that I changed jobs and need an e-mail address removed off my profile why this can be done online by me I don't understand. I was transfer four times and had to be authenticated three times and then finally just got cut off. I honestly am not happy and really wish i could move as FNB call in service is terrible no option are for what i need and they do not have a press 0 for a consultant either

I got a ref number but they dont care or even follow up. issues still not resloved last post was on 18 April.

ref : ********** NF