nS
nicholas S

1 reviews | Active since Jul 2015

14 Apr 2019, 14:37

FNB have not assisted 1 month, Constant begging!!

Good day, Once again

This is now my sixth time complaining and asking/ almost begging for assistance from a bank holding access to my account and has deemed the account blocked.

I am getting tired of asking for assistance, the next time i have to ask, i will be posting it all over social media, i have not taken to facebook, twitter and other platforms alike as yet.

I have rep**** to previous hello peter posts with no response, as long as you as a company has responded with a reference number you guys couldnt be interested in the least bit about other replies from the customer, hence me having to make a new thread on hello peter and receive a new Reference number. Seems like you guys make your jobs more difficult than it needs to be!

I ask, humbly, politely for the very last time. Can you please rectify the restricted access i have to my account, alternatively eject my funds and close my account. You guys are ********ly restricting access to my account while i contain a fully commissioned affidavit for over a week stating that the issue between my client and i has been resolved as he reported as ***** when my supplier never deliver the goods!

Now once again i will recap, My client who is with ABSA logged this "Complaint"with his bank The client and myself have both called and emailed to ABSA with regards to this. ABSA informs us that they cannot BLOCK another BANKS account. They can only restrict internally.

FNB has told me to contact ABSA :-) to have the hold removed as ABSA will Communicate with FNB??

So in other words both banks are telling me, they cannot assist, one bank sends me back to the other and vice versa. 1. FNB deducts a monthly charge for admin on my account 2. That makes me a FNB customer 3. You are responsible for my accounts access 4. You are not assisting your client that contains an official legal document that has been commissioned to release my account. 5. I have no access to my account OVER A MONTH 6. This is my sixth time asking for assistance 7. I have outstanding debit orders and outstanding bills to be paid as FNB has revoked access to my account, i now have to cough up the interest on these late payments!

The next time i have to ask, i will take this further to the relevant departments together with the names of the people who assisted me or who didnt assist me in trying to rectify my issue.

I will also take to other platforms, consistently each and everyday, until this is resolved. When FNB's management call me for all the repetitive posts, i will be mentioning those who did and who did not assist.

Kind Regards Nicholas

Cell: ********** Email: **********

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Apr 2019, 09:32
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, 
 
Hello Peter Complaints Team 

*** 
nS
nicholas S's update15 Apr 2019, 12:11
Reviewer Update
Thank you. Still waiting for a call back. Its already midday, and im hoping i dont experience any issues with FNB in this regard.