1 reviews | Active since Jun 2018
FNB HAVE NO SHAME PART -2
FNB's treatment to me to bring them to limg light in hello peter, continues. Their consultant name thmebani, who wrote urgent email last week Friday, to bedford garden branch, speciafically to Business manager Naresha, did not end up with any reply. On top someone name Molly called at 4.45 PM. How on earth any bank call on Friday Just 15 Minute before official business hours on Friday? Dont be surprised! FNB DOES!!!!!. Her voice messag reads "I will give you call tomorrow " ..will you be surpised if i say i did not get any call? You guessed it right!
This morning called branch apperently, FNB is in migration process to brin the branches in the main stream client service, so you cant call directly. But The FNB consultant will tell you the loophol. You push No 4 than number 3 (cash and forex collection) and you end up with Branch. .. ha ha..
Called Brnach and ask for business banker Naresha. This is another saga. She keep asking account detail, name of the business, but not ready to listen what client wants? Upon asking a question, "what if I have needed the service i am requestig, now, and nothing to do any of my past business transection? ".. she has no answer, but to tell me that she can only refer me to right division and take it from there You know what it means right?... Point is after three emails, four phone calls, FNB still does not have clue where the problem is, what client wants and yet the personal attitude of their staff..
By the way all informal investigation, what FNB claim in my last week Friday responce is in air, The staff as i mentioned have no clue, and we as client end up writting on Hello Peter at least try to be happy that we did out part to complaint.
Will keep you posted.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
