FNB HAVE NO SHAME

Totally irrsponcible fellows 1. Almost a Month ago i called Forex call center and raised query for certain type of payment instrument. First of all the consultant did not even understand what it is, so what kind of staff training did they do, before they make someone seat on client service? 2. That consultant refered me to her boss Mr scholtz(Hope i am spelling his name right), and He promised could get me through the query section person Mr Shaine ( Hope i am spelling his name right too). Shaine tried to give me call but i was driving and later I travelled. 3. Upon my returning, I have called back to Mr Scholtz, and again divereted to Mr. Shaine, this is where i udnerstood that shaine simply forward my enquiry to related department, as he understand them. This was 7th June 2016. He promsied me to get specialist of forex on my query within 24 hours. Nothing happened. 4. I kept sending email, and tried to call branch but could not even go through branch either. On 13th /14 June I visited branch. Again from branch we called Shaine, but instead any feed back in one week, he had onlt one answer "I did not get any feed back from department, so how can i send any?" Question here is, in client service, if nothing is happening in client's query, a curtsey email, stating " we are busy with your query please bear with us" does not hurt! does it? The final line of my talk on that day was that Mr scholtz will call back. No call received as yet. 5. Today this morning, since 9.30 I tried business desk and they reied to put me through branch, but could not get through, instead it goes on to pre recorded message which ask you for password! how annoying! 6. Finally got through consutalnt name thembani. he tried for 47 Minute to connect to branch, but could not! he even tried to put me through forex, but no cosultant, even understand a simplest form of foerx insutrment..so A. How can it be possible that someone who does not even understand basic terminology of forex, seating on consultant's chair? B. not neccessarily every one needs to for argument sake, than how can it be possible that the forex consultant can not talk to specialist, and get the query reolved? C. How can it be possible that supervisor of forex, upon having query for 22 days, does not have clue, about who should he speak to? D. The enquiry register: as mr shaine collects, how can it be possible that no one looking into emailes and replying? or trying to reach out to client? E. How can it be possible tjhat FNB'S own consulants at business desk are not being able to cotact branch!!!!!!!!!!!!!!

i wasted 15 phone call by now and occured 123 or more rand simply to ask a simple question and no one bothered to answer..amazing!.. If FNB have any shame, they should investigate!