FNB HAVE MADE ME LOSE MY LONG TRUST

I am absolutely gobsmacked! After being with FNB for many many years this is the first time I have thought about changing banks! <br> <br> Your reversals team are completely dismissive of your clients and any urgency that may pertain to the situation is long discounted when 2 and a half months has passed!!! I phone and email if not weekly but monthly with no further updates from the FNB agent working on my case! Refilwe T***** has meant to be responding to me but no decency of an update message and now she is on leave till January 2016 so now my request is at a standstill. <br> <br> What is the use of having the Premier banking if I dont get premier service! Disgusted!<br> <br> Please have the manager in charge of the reversal team call me immediately! My number is ***.<br> <br> Storme