Fnb have lost it

Item: FNB (First National Bank)
Rating: 1
Author: Brian O

I emailed Fnb premier banker because every time I phoned I was put in a loop! I asked to delay a debit by a few days and not only did they not do it they are debiting me on that day then a five days later for the same credit card. I can’t wait to settle with them so I can move banks!

Helpful (0)

Replies (2)

Brian O's updateReviewer Update

16 Aug 2019, 14:09

Not only have they gone against their own 5 day policy but this has taken a week for this simple task to be done.

Brian O's update16 Aug 2019, 14:09

Reviewer Update

Not only have they gone against their own 5 day policy but this has taken a week for this simple task to be done.

FNB (First National Bank)'s replyOfficial

16 Aug 2019, 15:33

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply16 Aug 2019, 15:33

Official