FNB have lost a loyal customer and it's a crying shame

I write this with a heavy heart as my relationship with FNB is the longest one I've ever had and sadly we are now going to have to break up. Two months ago to the day I had R8900 in total ****** out of my account into various Capitec accounts, the last being R6000. I immediately contacted FNB when I saw this and requested a reversal. Since then my cards and internet banking have been blocked and inaccessible, My debit orders have bounced putting me in arrears and affecting my reputation with my other accounts. I have spent countless hours in the branches getting nowhere. Finally a few days ago I got a call saying that the case was closed and they couldn't do anything as the funds were withdrawn by then. Well you guys took 2 whole months so that makes sense!! But I must bear the burden, despite all my years of being a loyal customer. I have been waiting for a response to my formal complaints since the 26th, when I made it clear that I want to cancel my premier cheque account as well as my addons and insurance products. I am now forced to cut all ties because I feel betrayed, like I'm being ****** all over again - by the people I paid to protect me.