FNB have abandoned their clients!

On 25 January 2021 I attempted to purchase a laptop from a computer hardware store. The store's Speedpoint card machine was unable to complete the transaction and, although the funds in my account were reserved, the merchant did not register payment. I thus left the store without the goods. On 26 January 2021, after noting that the reserved funds had not been released, I submitted a written request to FNB (on the the form they provided me) to have the transaction reversed. I followed this request with numerous phone calls and another email on 08 February 2021. The issue remains unresolved. On 15 February 2021, I lodged a complaint via the online banking portal. As I write this (on 17 February 2021), I have still not received a response and the issue has not been resolved. A sum of over R11,000 is still being held in reserve from my account. The service provided by FNB has deteriorated steadily during the past five years, to the extent that it is now practically non-existent. I cannot overstate my frustration and disappointment and I will actively discourage my friends and business associates from banking with FNB.