FNB has zero customer service, zero

It seems like the only way to get service at FNB is via this platform. I've spent the past two weeks calling the housing insurance, in more than three occasions I'm placed on hold for over 20 minutes, and when I must speak with someone they hang up. I've sent call-back requests via the FNB app over a week ago and I'm still waiting. The lady who was assisting from the home loans department has too sent an email to follow up on my request but nothing happened, no response, no call, no documents sent. It is rather pathetic and disappointing that this is my third complaint here and that's the only time any of the FNB divisions attend to customer inquiries. This has to change, the poor service, actually the no service.