FNB has zero customer service

I have the Premier Cheque card, but there is nothing premier about the service from FNB. My debit card was frozen; I couldn't make any transactions. I called the number that the app said contact when my EFT transfer failed. After a long wait, I was told not my department and transferred to another department who also told me that it was not their department after the third transfer and a 30 min wait. I hung up and dialed the cheque card number directly after another long wait still no answer. Unbelievably bad customer service from a bank. I will take my business elsewhere because this kind of poor service indicates that I am not valued as a customer.