FNB has zero customer care for ***** cases

A ***** case unattended to since 28th Feb, all protocol and procedures comp**** with from my end as a customer but FNB only makes empty promises via SMS. Continuous follow up from my end but no feedback established from FNB. Look at one of several unfulfilled promises to give service, nothing has happened to date: FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours.