Fnb has went on and charged me an replacement fee

On 28/02 I was ****** and reported my cards to Fnb to be stopped now the consultant I spoke to to me when I asked if I will be charged and he said no. I went to collect my Cheque card on 11/02 at the bank bam to my surprise today I have been debited with 140. I am so tired and exhausted that Fnb will say one thing and do the other then I as the customer must sit on the phone with Them to tell them of their wrong doing as if I have nothing better to do . Really it is exhausting.