FNB has used my R22,000.00 saved for my uncle's funeral last week

Good day I am writing this complaint with a heavy heart due to incompetency and inefficiency of FNB. All I want is my R22,000 back into my bank account. 2 weeks ago, Saturday 4 November 2017 I used the Online banking at FNB Irene mall transferring R22,000.00 from my FNB acc ********** 9587 to my mothers Capitec account. I selected pay and clear for this transaction as these funds were needed back at home in the Eastern Cape as my mother lost her brother. This money I sent home for our burial, and up to this day, my mother has not received these funds. I phoned FNB call centre twice, and all I was told was that these funds would take 2-3 working days to clear. This has caused strain on my family as we were short of money for the funeral as a result of this. I am shocked of this bad service and I want my money back into my account.