FNB has the worst service on all platforms!!!

1. FNB allows unauthorized debit order which you as their client have cancelled and charge with bank fees for their error 2. They refer you to their digital platforms which refer you back to their call centre which puts you on hold until your airtime runs out and you end up not being assisted. 3. You go to the branch and the staff doesn't help you instead they do what I mentioned on point 2. 4. I am pregnant and I was made to wait an hour outside the branch and 30 mins in the branch to be put on hold for 30 mins on the phone and I left without being helped. I lost 2hours of working hours and I left without being assisted. I actually cried out of frustration and still wasn't helped. 5. The lady at the door eventually gives me the toll free number and says I should call when I get home, to find that the number doesn't work after 5pm. 6. Went to branch to fix my app so that I can assist myself on the app but the app won't let me because the guy who assisted me did not verify my phone.

So FNB with your "advance technology that does not assist but instead consumes our time, data and funds" can keep your bank.